HFMA Webinar: Standardizing Best Practices in Patient Financial Communications


In a recent webinar hosted by HFMA, leaders discussed Standardizing Best Practices in Patient Financial Communications.  The panel included Yvonne Chase (Manager, Patient Access and Business Services, Mayo Clinic), Patti Consolver (Senior Director, Patient Access, Texas Health Resources), and Michelle Fox (Director of Revenue Operations & Patient Access, Health First).  Together they shared the strategies and best practices they use for their revenue cycle teams that have produced successful outcomes in their hospitals.

After the panelists were introduced and highlighted key initiatives of their health systems, participants of the forum networking event were able to ask these leaders questions.

Key elements for discussion




Continuum of Care

The orchestrated touch-points of people, processes, policies, communications, actions, and environment.The vision, values, people
(at all levels and in all parts of the organization) and community
What is recognized, understood and remembered by patients and support people. Perceptions vary based on individual experiences such as beliefs, values, cultural background, etc.Before, during and after the delivery of care.

Watch the recording to learn more about the challenges your peers are facing in patient financial communications and the best practices these leaders have developed to overcome these struggles.


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