Case Study

Moffitt Cancer Center is dedicated to partnering with patients and their families to provide a quality experience. With this mission in mind, the center recognized a need to redesign front-end workflows to improve operational efficiency, financial integrity and patient experience. The revenue cycle team at Moffitt sought strategies to improve patient experience while maintaining performance […]

Tampa, Florida Key Drivers: Attracting and Retaining Employees Moffitt Cancer Center has had a work-from-home program in place for several years, but until recently it was available only narrowly to non patient-facing roles due to the logistical and technical hurdles it presented. But with the launch of a new program in Patient Access, 20 of […]

Arizona and Florida Key Drivers: Space, Employee Retention Mayo Clinic began its work-from-home program in Patient Access in 2011. Other positions such as care managers and clinical documentation specialists were already working from home at the time, but the Clinic had not yet expanded the model to pre-service functions. Patient Access initiated the program in […]

Remote work opportunities offer numerous benefits for healthcare systems, including attracting highly qualified job candidates, alleviating space issues, and serving as a valuable incentive for employees. With a goal to promote a work-life balance while maintaining quality, one of the nation’s largest pediatric clinical care providers, Children’s Healthcare of Atlanta (CHOA), wanted a system that […]

With a patient population that is more than 65 percent Medicare, Boca Raton receives an enormous volume of audit and information requests requiring the hospital to submit additional documentation in support of Medicare claims. Boca Raton’s paper process for audit responses presented significant financial and operational challenges for the hospital. Boca Raton’s paper process for […]

Situation For more than 100 years, Mercy Medical Center has championed excellence and healing for those they serve. Staying true to its mission of providing quality and compassionate care, the hospital sought state-of-the-art technology to streamline scheduling workflow and improve service to its patients and physicians. Mercy Medical Center sought to accomplish the following: Boost […]

Union Hospital in Terre Haute, IN partnered with Vyne Medical to: Improve service levels to patients and physicians. Improve workflow by reducing duplication and rework between departments. Reduce preventable denials from insurance companies. Through this partnership, Union Hospital has realized significant improvements in patient experience, financial performance and physician & staff alignment. Download Case Study   […]

Illinois’ largest Catholic health system, Presence Health, is using Trace to document and manage revenue cycle communication for improved reimbursement, compliance and quality assurance. Revenue cycle departments capture communication with physician offices and insurance companies, backing up activities and keeping staff connected across the continuum. Payer Communication When talking with insurance companies, Insurance Verifiers at […]

Lowell General implemented Trace in 2010 as part of its revenue cycle integrity program. Trace provides a back-up for the team’s daily efforts to schedule, authorize and coordinate patient care with accuracy and efficiency. Phone calls, faxes, web visits, medical records – even face-to-face conversations – are captured and centrally stored for immediate access across […]

With Academy of Healthcare Revenue research showing that 11% of all claims are initially denied, managing denials can be a time consuming and labor intensive process. One of the most effective ways to overturn a denial is to communicate the evidence in favor of payment back to the payer. With 40% of Academy surveyed healthcare […]