Case Study

Situation For more than 100 years, Mercy Medical Center has championed excellence and healing for those they serve. Staying true to its mission of providing quality and compassionate care, the hospital sought state-of-the-art technology to streamline scheduling workflow and improve service to its patients and physicians. Mercy Medical Center sought to accomplish the following: Boost […]

Union Hospital in Terre Haute, IN partnered with Vyne Medical to: Improve service levels to patients and physicians. Improve workflow by reducing duplication and rework between departments. Reduce preventable denials from insurance companies. Through this partnership, Union Hospital has realized significant improvements in patient experience, financial performance and physician & staff alignment. Download Case Study   […]

Illinois’ largest Catholic health system, Presence Health, is using Trace to document and manage revenue cycle communication for improved reimbursement, compliance and quality assurance. Revenue cycle departments capture communication with physician offices and insurance companies, backing up activities and keeping staff connected across the continuum. Payer Communication When talking with insurance companies, Insurance Verifiers at […]

Lowell General implemented Trace in 2010 as part of its revenue cycle integrity program. Trace provides a back-up for the team’s daily efforts to schedule, authorize and coordinate patient care with accuracy and efficiency. Phone calls, faxes, web visits, medical records – even face-to-face conversations – are captured and centrally stored for immediate access across […]

With Academy of Healthcare Revenue research showing that 11% of all claims are initially denied, managing denials can be a time consuming and labor intensive process. One of the most effective ways to overturn a denial is to communicate the evidence in favor of payment back to the payer. With 40% of Academy surveyed healthcare […]

Patient satisfaction has been a concern for many health care leaders over the last decade, and with satisfaction scores now representing a portion of an organization’s value-based reimbursement, it has become an even greater focus. As a result, many organizations are looking to improve processes that have the potential to impact patient satisfaction. Patient access […]

This case study summarizes results achieved at three children’s hospitals after implementing Trace to capture and manage routine communication. Children’s Healthcare of Atlanta 452 staffed beds in 3 hospitals and 16 satellite locations Ranked top children’s hospital by U.S. News & World Report Trace Impact Overturned more than $2 million in denials Prevented more than […]

Cypress Fairbanks Medical Center, a 186-bed facility, needed to improve inter-departmental communications. With lots of training inaccuracies and patients claiming they were never told what they owed, Cypress had no way to prove their staff followed the right procedures when a payer or physician dispute occurred. Additionally, the medical center had inefficent processes of manually […]

With seven hospitals, multiple home health agencies and outpatient clinics serving the Mid South, Methodist LeBonheur Healthcare in Memphis, Tenn., is one of the largest hospital systems in the country. Methodist has used Trace to improve productivity and the bottom line by streamlining manual, paper-driven processes across the health system. Methodist’s greatest area of need […]

In 2001, West Jefferson Medical Center evaluated and implemented the Trace communication management system by Vyne Medical to improve workflow and profitability in its case management department. The Trace system captures communications—voice, fax, e-mail and other media—and stores records in a simple, searchable web interface. Hospital staff can quickly recall information about a patient to provide proof […]