Streamlining Fax Operations: A Growing Medical Center’s Success Story

Discover how a Georgia medical center elevated patient care and efficiency, shaping a seamless healthcare experience amid their rapid growth and evolving needs.

A growing medical center dedicated to delivering exceptional services and care

At the heart of Valdosta’s healthcare landscape stands South Georgia Medical Center (SGMC), a prominent 418-bed-not-for-profit medical system, dedicated to being a leader in improving the health, wellness, and quality of life for community residents.

“Over the last 15 years since I’ve been here, it’s been quite an explosion in growth,” shared Darren Jones, IT Revenue Analyst at SGMC. “The place looks a lot different than it did 15 years ago.”

“I now work on the health information management (HIM) side of Epic [Epic Systems Corporation] as an analyst as well as OnBase [Hyland Software, inc.],” explained Darren “but prior to that, I was a system administrator and prior to that I was an educator here.”

Improving staff satisfaction with streamlined operations

Balancing the health system’s rapid growth while still ensuring high-quality patient care, SGMC utilizes the Trace® platform from Vyne Medical® to streamline operations and save valuable time.

“We use Trace largely to facilitate orders being faxed, but we are finding that as we’ve brought on more clinics that there’s becoming more of a need for it in those facilities, too,” Darren shared. “I see this footprint growing quite a bit.”

“Recently we put our cancer center on [Trace] but prior to that, their way of getting faxes was they received a fax and it goes to a local network drive, then they pull it from there, and scan it in or do whatever they need to,” Darren said, “whereas now with Trace, boom, they receive it, they send it over, and everybody is happy.”

Outbound faxing from the EMR with the Trace platform

“We are predominately using [Trace] for incoming faxes, but we have since discovered that [Vyne Medical] offers the ability to facilitate outbound faxes whether it be from Epic or other systems,” Darren noted, “and that is something that we are looking at.”

Reducing the learning curve so staff can quickly begin completing tasks proficiently

“Generally, our users have been up and running in a matter of minutes as opposed to hours and days,” shared Darren, expressing his appreciation for the platform’s user-friendly learning experience. “It’s easy to catch on [to using Trace], and you have a good flow with it.”

“[Trace] does what we initially set out to do with it, and it does it well,” Darren highlighted. “Without question,” Darren says when asked if he would recommend the Trace platform to others. “As I’ve told our reps before, [Trace] has been good for us.”

Streamline workflows and prevent lost revenue with Trace

Vyne Medical’s® Trace platform effortlessly captures and stores healthcare’s disparate data from virtually any source, including voice, fax, document, and image. Available for a single-department or enterprise-wide, Trace helps you better serve your patients and staff by consolidating, centralizing, and indexing interactions and data directly to the patient record.

Ready to achieve interoperability, generate more revenue, and take control of denied claims? Start your journey today at

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