Vyne Medical is Committed to Client Success

Our customers are at the core of everything we do. Their success is our success.

Automation Optimizes Patient Access Workflow

Across the country, Vyne Medical clients are implementing technology to automate their workflows and tools like Auto-indexing within the Trace platform are making a difference. According to Mercy Medical Center, “Auto-indexing has been a seamless process and has greatly improved our accuracy, productivity and patient experience.”

Some of Mercy Medical Center’s key outcomes include:

  • Time Savings: Schedulers saved 40 percent of their overall processing time

  • Service: Abandoned call percentage dropped from 10 percent to 4.1 percent

  • Efficiency: Hold time reduced from 1-2 minutes to 30 seconds

Client Testimonial: Floyd Medical Center on Work-From-Home

Yolanda Miller, Director of Patient Access, shares her experience with Vyne Medical moving her teams to work from home during the pandemic.

Client Testimonial: Archbold Memorial Hospital on Digital Fax

Rebecca Poole, Director of Patient Access and Jessica Beck, Patient Access Manager at John D. Archbold Memorial Hospital in Thomasville, Georgia share their experience using Vyne Medical’s digital fax capabilities.

According to the 2021 Best in KLAS Report, nearly all clients surveyed indicated they would buy the Trace platform again.

Featured in the ‘other KLAS-validated solutions’ section, Vyne Medical and its Trace® platform showcase a rating of 90.5 out of 100. This score is comprised of feedback from more than 30 clients and exceeds the average software vendor rating of 82.4. The score is highlighted with a datapoint showcasing that 97 percent of surveyed clients would buy Trace again.

“We are extremely honored to be recognized by KLAS. We’re also grateful to our clients for taking the time to provide feedback and for entrusting us with their partnership,” said Lindy Benton, CEO of Vyne.

97 Percent of Vyne Medical Clients Would Invest in the Trace Platform Again