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In the industry’s quest for a unified, structured and holistic view of a patient’s health data, providers continue to seek an electronic patient record that is comprehensive and fully accessible across the enterprise. The benefits of such are far reaching – better collaboration among care teams, increased productivity and improved organizational performance. An obstacle to […]

Did you know Trace is the perfect tool to help improve patient experience? By capturing phone calls, voicemails, face-to-face conversations, faxes and screen shots, Trace is able to completely document a patient’s journey and index it to their account. This helps to clear up miscommunications, prevent denials, and reassure hospital staff that they have proof […]

Voice communication is perhaps the most critical type of communication in healthcare, yet often the most difficult to manage. Trace provides your team with the unique capability of managing voice communication in combination with other critical content such as fax correspondence or document images. All records, including voice, are centralized for quick access and are […]

The challenges facing the healthcare industry today span everything from clinical to financial but the bridge that connects it all is care coordination. In order to maintain great care coordination, West Jefferson Medical Center knows that clear communication is key. Darlene Gondrella is VP of Care Coordination at WJMC which is a 427-bed not-for-profit hospital […]

You have to protect the revenue you’re bringing in the door right now, and make sure that what you do protects that revenue down the road. Insurance companies return claims an average of two times to get the information they require to process the claim. They know that if they continue to deny, they usually […]

THE FIRST CONVERSATION A PATIENT HAS WITH A HOSPITAL EMPLOYEE REALLY SETS THE TONE FOR THEIR WHOLE EXPERIENCE. A hospital in Florida realized this, that’s why their Patient Access department really wanted to up their game and make sure everything was being communicated correctly. So their staff is scripted with opening and closing scripts, all […]

The revenue cycle is a complex process. It’s not an easy undertaking to make sure you’ve taken all the right steps to protect your ability to be paid for every patient coming into your facility. What helps the process go smoothly is for all players from the front, middle and back of the revenue cycle […]

Improve Revenue Cycle Management, Patient Experience, and Workflow Efficiency The doctor’s office faxes over orders for Mrs. Jones’ admission. But when Mrs. Jones arrives early the day of her appointment, no one can find them. After leaving her desk and searching with no results, the admissions clerk tells the patient she must wait for the […]

SAN ANTONIO, TX (May 2011) — At the annual conference for the National Association of Healthcare Access Management (NAHAM), attendees had the opportunity to learn how they could improve the revenue cycle flight experience at their facilities by using “black box” technology from Trace. Just like the black box on an airplane, Trace can capture […]