5/31/2018
Congratulations to St. Elizabeth Healthcare and CHRISTUS Trinity Mother Frances for winning the 2018 MAP Award for High Performance in Revenue Cycle! HFMA recognizes providers that have excelled in meeting industry standard revenue cycle benchmarks, implemented the patient-centered recommendations and best practices, and achieved outstanding patient satisfaction. HFMA announced 22 winners this year and will […]
4/25/2018
About Lowell General Hospital Lowell General Hospital is a not-for-profit community hospital serving the Greater Lowell, Massachusetts, area and surrounding communities. The system offers a full range of medical and surgical services with two primary campuses located in Lowell, two Emergency Departments and series of satellite locations. Lowell General Hospital is a member of Circle […]
4/19/2018
One of the biggest discussions in healthcare right now is patient experience. Want to learn what experts are saying? Below is a collection of interesting reads. Revenue cycle expert: The patient is the new payer Patient experience is evaluated beyond the medical care received. “You can do everything perfectly but when the bill comes the […]
4/13/2018
Trace Quality Assurance (TQA) provides a platform for hospitals to perform consistent, objective quality assurance of staff communication – creating predictable communication performance and improving patient experience. TQA leverages the hospital’s repository of phone calls, face-to-face recordings, and now, screen recordings for reliable quality scoring. Developed in partnership with several Trace clients, TQA’s screen recording […]
4/13/2018
How is this (or is face to face – or something like it) used in the Emergency room? Is it something that can be used at the bedside? Yes, we record face-to-face registration conversations in the Emergency Department, either at the registration desk or at the bedside with a small microphone attached to our computer […]
4/5/2018
In a recent webinar with NAHAM, Texas Health Resources (THR) presented their health system’s multi-phase plan to standardize patient financial communications alongside its systemwide implementation of a new EHR. The presentation discussed tools and processes put in place prior to, during and after roll-out to ensure consistency across departments and facilities. Audience members were surveyed, […]
3/20/2018
By now, we’ve all rested our feet from the more than 15,000 steps each day at HIMSS. It’s still puzzling whether the exhaustion lingered due to the normal impact of Las Vegas or the overwhelming force of HIMSS. Every year, this event takes months to prepare and feels like it’s over in a flash, leaving […]
3/13/2018
Big data now seems to be the buzzword in every industry, including in healthcare. The amount of data providers generate and collect on a daily basis has grown exponentially in recent years. And the industry is just beginning to recognize the potential for using technology to analyze this data for business growth. Our ability to […]
2/28/2018
Today’s health systems are significantly challenged by denials. This has a direct impact on revenue, payment delays, and administrative dollars wasted appealing denied claims. There are solutions to fix this problem. Automating your financial workflow through centralization and documentation is one place to start. Moffit Cancer Center saw exceptional results from the denials management program […]
2/28/2018
HIMSS18 is less than a week away. As one of the largest Health IT events every year, it can be overwhelming creating your schedule of sessions and activities. Below are 4 sessions we are excited about and think you should consider attending as well. Patient Financial Experience No matter how great of care a patient […]
